Privacy policy

 

Privacy Policy Novessa

Version 0.1
Last updated: March 16, 2025

At Novessa, we value your privacy and are committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and what rights you have regarding your data.

By using this website, you agree to this privacy policy.

1. Data We Collect and How We Use It

1.1 Use of Our Services

When you sign up for one of our services or place an order, we ask you to provide personal data such as:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment details

This data is necessary to process your order and provide customer support. It is stored on Novessa’s secure servers or those of a trusted third party. We do not combine this data with other personal information.

1.2 Communication

When you contact us via email or other channels, we may store your messages to:

  • Process your inquiries efficiently
  • Improve our services

This data is also stored securely and is not shared with unauthorized parties.

1.3 Cookies & Website Analytics

We use cookies to enhance user experience and analyze website usage. These are small text files stored on your device that help us understand how visitors use our website.

Types of cookies we use:

  • Essential cookies: Required for website functionality
  • Analytical cookies: Help us track visitor behavior (e.g., Google Analytics)
  • Marketing cookies: Used for personalized ads (only with consent)

You can manage or disable cookies via your browser settings. However, disabling cookies may affect website functionality.

2. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data. However, we may share certain data with:

  • Payment processors (to handle transactions securely)
  • Shipping partners (to deliver your order)
  • Review platforms (e.g., WebwinkelKeur)

These parties are contractually obligated to protect your data and use it only for the intended purpose.

3. Your Rights Under GDPR

You have the following rights regarding your personal data:

✔️ Access – Request a copy of your data
✔️ Correction – Update incorrect or incomplete data
✔️ Deletion – Request data removal (if legally possible)
✔️ Objection – Object to data processing for marketing purposes
✔️ Data portability – Request transfer of your data to another provider

To exercise these rights, contact us at info@novessa-londen-uk.com. We will respond within 30 days.

4. Data Retention Period

We store your data only as long as necessary:

  • Order details: 7 years (due to tax regulations)
  • Customer support messages: 1 year after resolution
  • Marketing data: Until you unsubscribe

After these periods, your data will be securely deleted.

5. Policy Updates

This privacy policy is subject to change based on legal or operational updates. We recommend reviewing it periodically. Any major changes will be communicated via our website or email.

6. Contact Us

If you have questions about this policy, contact us at:

📩 Novessa The Label Londen
📧 Email:  info@novessa-londen-uk.com